Conditions d’utilisation
Last updated: 12 November 2026
These terms apply to every order placed on . They set out what you can expect from us, what we ask of you, and how the separate policies linked in the footer fit together with this page. By placing an order you accept these terms, so it is worth reading them before you check out.
1. Who you are dealing with
The store at is operated by Ibuyora, 6 Chemin des Canebiers, 06800 Cagnes-sur-Mer, France. You can reach us at info@ibuyora.my or on +33 7 59 51 39 94, Monday to Friday, 9:00 AM to 6:00 PM Central European Time.
Where these terms refer to "we", "us", or "our", they mean Ibuyora. "You" means the person placing the order.
2. Orders and when a contract is formed
An order placed on is an offer to buy. The contract between us is formed when we send the order confirmation email, not at the moment you click the payment button. Until that email arrives, either side can still walk away.
We may decline or cancel an order where the item is no longer available, where the price was listed in error, where payment is not authorised, or where we have reasonable grounds to suspect fraud. If we cancel after payment has been taken, the amount is refunded in full to the original payment method.
You are responsible for making sure the delivery address and contact details you give at checkout are correct. If a parcel is returned because the address was wrong or incomplete, we will contact you to arrange redelivery or a refund, and the return process in the Refund and Returns Policy applies.
3. Prices and payment
All prices on are shown in euros (EUR) and include French VAT where applicable. The amount shown at checkout is the amount charged. Shipping is free within mainland France, and no handling, service, or restocking charge is added at any point.
Payment is accepted by Visa, MasterCard, and PayPal. Cash on delivery, bank transfer, cheques, and buy-now-pay-later services are not available. Card payments are authorised when the order is placed and captured when the order is confirmed. Further detail is on the Payment Policy page.
If your card is held in a currency other than euros, your provider applies its own exchange rate and any conversion charge. Those charges are set by your provider and are outside our control.
4. Delivery
Delivery is currently limited to mainland France. Orders are handed to the carrier within 1 to 2 working days of confirmation, and delivery with Colissimo, Chronopost, or Colis Privé normally follows within 3 to 5 working days after dispatch. The carrier assigned to your order is named in the dispatch email along with a tracking number.
Transit times are estimates based on the carriers' service standards. A carrier delay is outside our direct control, but if a parcel goes astray we will open an enquiry with the carrier and keep you informed. The Shipping Policy page explains tracking, failed delivery, and split shipments.
5. Changing your mind: the 14-day right of withdrawal
Under French consumer law you have 14 calendar days from the date you receive an item to withdraw from the purchase, without giving a reason. You do not need to justify the decision, and you do not need to wait for our agreement.
To exercise the right, tell us within those 14 calendar days by email at info@ibuyora.my. We will reply with the return instructions. The item should be sent back unused, with any tags, seals, or hygiene protection intact, and in the original packaging where that packaging forms part of the product. Checking an item as you would in a shop is fine; signs of use beyond that may lead to a reduction in the refund to reflect the loss in value, and this is assessed case by case rather than automatically.
Return postage is free and there is no restocking fee. Items go to Ibuyora, 6 Chemin des Canebiers, 06800 Cagnes-sur-Mer, France, with the order number inside the parcel.
Once the returned item reaches us, we process the refund within 1 to 2 working days and issue it to the original payment method. Your bank or PayPal then takes a further 7 to 10 working days to post the funds to your statement. The Refund and Returns Policy page sets out the full process, including what to have ready when you contact us and how faulty items are handled.
Nothing in this section reduces the rights French consumer law gives you.
6. Legal guarantees
Independently of the 14-day withdrawal right, items sold on carry the legal guarantee of conformity under the French Consumer Code and the guarantee against hidden defects under the French Civil Code. If an item does not conform to its description, or has a defect that makes it unfit for its intended use, you are entitled to a remedy under those guarantees.
In practice, if something is wrong with an item, email info@ibuyora.my within 14 calendar days of receipt with a photograph and your order number. We arrange the return at no cost to you and either replace the item or refund it, depending on what you prefer and on stock. Where an item is faulty, the refund covers the item price and any shipping you paid.
7. Product information and availability
Product descriptions, photographs, and specifications on are provided as accurately as we can manage. Screen settings and lighting can make colours appear slightly different from the physical item, and minor variation of that kind is not a defect.
Stock levels change. If an item you ordered turns out to be unavailable after payment has been authorised, we cancel that item and release the authorisation, or refund it if the payment had already been captured. We will tell you by email rather than leaving the order in limbo.
8. Using the website
You are welcome to browse , place orders, and share links to product pages. You are not permitted to scrape the site at scale, attempt to interfere with its operation, place automated orders, or use the site for any purpose that is unlawful. Access may be suspended where there is evidence of abuse, but ordinary browsing and ordering will never be affected.
The content on this site — text, photographs, layout, and the Ibuyora name and logo — belongs to Ibuyora or is used with permission. You may not reproduce it commercially without written consent. Linking to a product page or quoting a short extract with attribution is fine.
9. Our responsibility to you
We are responsible for losses that are a foreseeable result of our failure to meet these terms or our legal obligations. We are not responsible for losses that were not foreseeable when the contract was formed, nor for losses caused by events outside our reasonable control, as described in section 10.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Nothing in these terms affects the legal guarantees described in section 6.
10. Events outside our control
If we are prevented from performing an obligation by an event outside our reasonable control — for example a carrier strike, severe weather disrupting transport, a failure at a payment provider, or a network outage affecting the site — the obligation is suspended for as long as the event lasts. We will tell you as soon as we can and will make reasonable efforts to work around it. If the delay becomes substantial, you may cancel the affected order and receive a full refund.
11. Personal data
Order processing requires us to collect and use personal data such as your name, address, contact details, and payment method. The Privacy Policy explains what is collected, why, how long it is kept, who receives it, and how to exercise your rights under the GDPR and, where applicable, the CCPA. It should be read alongside these terms.
12. Complaints and dispute resolution
If something has gone wrong, tell us first. Most issues are resolved by email within a couple of working days. Write to info@ibuyora.my with your order number and a description of the problem.
If a complaint is not resolved to your satisfaction, you may refer it to a consumer mediator under the French consumer mediation framework. The mediator's details are provided on request and are included in our reply to any unresolved complaint. Using mediation does not prevent you from going to court.
These terms are governed by French law. If you are a consumer, you may bring proceedings in the courts of your place of residence, and you are not required to litigate in France.
13. Changes to these terms
These terms may be updated to reflect changes in how the store operates or in the law. The version in force is the one published on this page at the time you place your order, and the date at the top of the page shows when it was last revised. Orders already placed are governed by the terms as they stood when the order was confirmed.
14. Contact
Ibuyora
6 Chemin des Canebiers
06800 Cagnes-sur-Mer
France
info@ibuyora.my
+33 7 59 51 39 94
Monday to Friday, 9:00 AM to 6:00 PM Central European Time