物流政策

Last updated: 12 November 2026

We ship free of charge to addresses in mainland France. This page explains how an order moves from our facility to your door.

Where we deliver

Delivery is limited to mainland France. We do not currently ship outside mainland France.

Processing time

Orders are picked, packed, and handed to the carrier within 1 to 2 working days of being confirmed. Orders placed on a Saturday, Sunday, or French public holiday are processed on the next working day.

Carriers and transit time

We use three carriers. Which one handles your parcel depends on the destination and the size of the order:

Colissimo — 3 to 5 working days after dispatch

Chronopost — 3 to 5 working days after dispatch

Colis Privé — 3 to 5 working days after dispatch

The carrier assigned to your order is named in the dispatch confirmation email, together with a tracking number. Transit times are estimates based on the carriers' own service standards. They are not guarantees, and a carrier delay is outside our direct control.

Cost

Shipping is free. No shipping charge, handling charge, or minimum order threshold applies to any order delivered within mainland France.

Tracking

Every parcel is tracked. The tracking link becomes active once the carrier scans the parcel, which can take a few hours after dispatch. If the tracking status has not moved for more than 5 working days, email info@ibuyora.my with your order number and we will open an enquiry with the carrier.

Address problems

If a parcel cannot be delivered because the address supplied at checkout is incomplete or incorrect, the carrier may return it to us. We will contact you when it arrives back, and you can choose between redelivery to a corrected address and a refund under the Refund and Returns Policy.

Split shipments

If an order contains items that cannot be packed together, we may send it in more than one parcel. You are not charged again for the second parcel, and each parcel has its own tracking number.